Privacy policy
Korhonen policy
We collect only what’s needed to deliver your order and run our store, and we never sell your personal information for money.
Who we are
The data controller
Korhonen is a Rotterdam-based lighting brand and the data controller for information collected through korhonen.nl.
What we collect
Three sources, nothing more
What you give us
Order details, name, shipping and billing address, email, phone. Payment is processed by our payment providers; we never store full card numbers. Messages you send us.
What your visit tells us
Pages viewed, clicks, referring sites, browser and device information, IP address, and cookies (see below).
What partners share
Delivery status from carriers, payment verification and fraud signals from payment processors.
How we use it
Only for the obvious reasons
Fulfil your order
Processing, shipping, payment, and customer service.
Keep you informed
Order confirmations, shipping updates, delivery notifications.
Protect the store
Fraud detection and legal compliance (tax, accounting, consumer law).
Improve the site
Aggregate analytics on how the store is used.
Marketing, only if you opt in
Newsletter emails you can leave with one click, any time.
We never sell your data for money. Sharing for store operations is limited to the services that run the store: Shopify (hosting and checkout), payment providers as shown at checkout, shipping carriers, fulfillment partners, email and analytics services, and authorities where the law requires it. We also use cookies to share limited data with advertising and analytics partners such as Google, for measurement and targeted advertising. Under some US state privacy laws this may be considered “sharing” or a “sale,” and you can opt out at any time via Your Privacy Choices. We honor Global Privacy Control (GPC) browser signals.
Your rights
You stay in control
Under the GDPR (EU/EEA/UK) and the CCPA (California), you can:
Access & portability
Request a copy of the personal data we hold about you, in a portable format.
Correction & deletion
Fix inaccurate data or ask us to delete it (“right to be forgotten”), subject to legal retention.
Object & restrict
Object to processing based on legitimate interest, or to any direct marketing.
No discrimination
Exercising your rights never changes how we treat you.
Email us
Send your request to info@korhonen.nl, we respond within 30 days.
Not satisfied?
EU residents can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
California
Your California privacy rights
If you live in California, the California Consumer Privacy Act, as amended by the CPRA, gives you specific rights over your personal information, in addition to those described above.
You can ask us to disclose what personal information we collect and how we use it, request a copy of it, correct it, or delete it. You can also opt out of the sale or sharing of your personal information, and you will never be treated differently for exercising any of these rights.
We do not sell your personal information for monetary payment. We do use cookies to share certain online identifiers with advertising and analytics partners, such as Google, for measurement and targeted advertising. Under the CCPA as amended by the CPRA this may be considered a “sale” or “sharing,” and you can opt out at any time through our Your Privacy Choices page; we also honor Global Privacy Control (GPC) browser signals. We do not knowingly collect personal information from anyone under 16.
The information we collect falls into a few categories: identifiers such as your name, email, shipping address, and phone number; commercial information such as your order history; internet activity such as how you use our site; and, when you write to us, the contents of your message. We use it only to process orders, provide support, and improve our store.
To exercise any of these rights, email info@korhonen.nl. We will verify your request and respond within the timeframes required by law, and you may use an authorized agent to make a request for you. Residents of other US states with similar privacy laws have comparable rights and can contact us the same way.
Retention & cookies
How long, and what for
Because our service providers operate internationally, data may be processed outside the EEA, always under appropriate safeguards such as Standard Contractual Clauses.
See also our Terms of Service and Shipping Policy.
Questions?
We’re here to help.
Reach us any way you like, or use our contact page.
Phone
+31 6 85 24 62 36
Preferably through a WhatsApp message
Company address
Korhonen
Spanjaardstraat 115B
3025 TM Rotterdam
Zuid-Holland, Netherlands
Returns address
Korhonen
3 Germay Dr, Unit 4 #3293
Wilmington, DE 19804
United States
Response time
We reply within 24 hours, Mon-Fri.