Shipping policy
Korhonen policy
Free US shipping on orders over $75. Every order is processed within 1 to 3 business days and arrives with tracking, the price you see at checkout is the price you pay.
Our delivery promise
What every order includes
Five things you can count on, on every Korhonen order.
United States delivery
We currently ship to all 50 US states. Additional countries are coming soon.
Free shipping over $75
Applied automatically at checkout, no code needed.
Tracking on every order
A tracking link lands in your inbox the moment your order ships.
Duties prepaid (DDP)
Duties are prepaid, so there are no customs charges on delivery. US sales tax, where applicable, is shown at checkout.
Timing & costs
From checkout to your doorstep
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Standard delivery to US addresses takes 5 to 12 business days after processing, carried by USPS, UPS, or FedEx for final delivery.
Once shipped, follow your order live on our order tracking page.
Good to know: During peak seasons (holidays, major sales) processing can take an extra 1 to 2 business days. Carriers can also take 24 to 48 hours to show the first tracking scan.
If something goes wrong
Delays, lost packages, damage
Rare, but it happens. Here’s exactly what to do.
Check your tracking first
Your tracking link has the latest carrier status, also available on our order tracking page.
Package marked delivered but missing?
Check with neighbours, building managers, and shared mailboxes. If it hasn’t surfaced within 7 days, contact us and we’ll work with the carrier to resolve it.
Significantly delayed?
If your order is well past the delivery window, email us, we’ll investigate with the carrier and make it right.
Arrived damaged?
Take photos and contact us within 7 days. Our Returns & Refunds Policy covers a free replacement or full refund, you keep or dispose of the damaged item.
Confirmed lost in transit? We will replace or refund your order in full.
Questions?
We’re here to help.
Reach us any way you like, or use our contact page.
Phone
+31 6 85 24 62 36
Preferably through a WhatsApp message
Company address
Korhonen
Spanjaardstraat 115B
3025 TM Rotterdam
Zuid-Holland, Netherlands
Returns address
Korhonen
3 Germay Dr, Unit 4 #3293
Wilmington, DE 19804
United States
Response time
We reply within 24 hours, Mon-Fri.