Terms of service
Korhonen policy
These terms govern your use of korhonen.nl and every purchase you make. Using the site or placing an order means you agree to them.
The agreement
Who you’re dealing with
These Terms of Service are an agreement between you and:
Eligibility: By ordering you confirm you are at least 18 years old, can enter binding agreements, and provide accurate information.
Ordering essentials
Pricing, acceptance, payment
Prices & duties
Prices are in US Dollars. Duties are prepaid (DDP), so there are no customs charges on delivery; US sales tax, where applicable, is shown at checkout.
Accurate, with honest limits
Product images are representative; minor variations in color, finish, or texture can occur between manufacturing batches and screens.
Order acceptance
Your order is an offer; it’s accepted when we email your confirmation. We may refuse or cancel orders, for unavailability, suspected fraud, address problems, or obvious pricing errors, with a full refund within 5 to 10 business days if payment was taken.
Secure payment
Payments are processed by secure providers as shown at checkout. We never store full card details. Declined payments aren’t processed.
Delivery, returns & warranty
Covered in their own policies
Shipping
Timing, costs, and the free-shipping threshold live in our Shipping Policy.
Returns & refunds
The 30-day window and the full process live in our Returns & Refunds Policy.
Warranty
Every lamp carries our 1-year warranty.
Privacy
How we handle your data is in our Privacy Policy.
Content & conduct
What’s ours, what’s yours
Our content
© Korhonen. Our text, photography, and illustrations are protected by copyright and may not be reproduced without permission. Personal, non-commercial use and sharing with attribution is welcome; commercial reuse, scraping, or AI-training use requires our written permission.
Your content
If you send us reviews, photos, or messages, you grant Korhonen a non-exclusive, royalty-free license to use them in connection with our business, with attribution where reasonable. Only submit content that is yours and lawful.
Fair use of the site
No unlawful use, no malware, no unauthorised access attempts, no automated scraping beyond normal search indexing, and no resale of our products without written permission.
Liability & law
The legal frame
Our website and products are provided “as is” to the maximum extent permitted by law, without warranties beyond those required by consumer protection law. We do not warrant uninterrupted or error-free access to the site.
Our total liability for any claim related to a purchase is capped at the amount you paid for the product in question. We are not liable for indirect or consequential damages. Nothing in these terms limits liability that cannot lawfully be excluded, including for death, personal injury caused by negligence, or fraud.
You agree to indemnify Korhonen against claims arising from your breach of these terms, unlawful use, or content you submit.
These terms are governed by the laws of the Netherlands; disputes belong to the courts of Rotterdam. If you are a consumer, the mandatory consumer protections of your own country still apply. If you are a US customer, nothing in these terms limits any rights you may have under applicable US federal or state consumer-protection law. The European Commission’s online dispute resolution platform is also available, but please contact us first; we resolve almost everything directly.
We may update these terms from time to time; the version on this page applies to your order at the time you place it.
Questions?
We’re here to help.
Reach us any way you like, or use our contact page.
Phone
+31 6 85 24 62 36
Preferably through a WhatsApp message
Company address
Korhonen
Spanjaardstraat 115B
3025 TM Rotterdam
Zuid-Holland, Netherlands
Returns address
Korhonen
3 Germay Dr, Unit 4 #3293
Wilmington, DE 19804
United States
Response time
We reply within 24 hours, Mon-Fri.